1. Presentation

    2. Recording

About this course

  • $136.00
  • 1.5 CPD hours
  • November 3, 2023

Course description

For the better part of every day, we are communicating with our clients. These discussions occur on a formal basis – gathering preliminary information, following up on issues, obtaining facts, and presenting conclusions – and on an informal basis as we build relationships.

Most times we are on the same page as our clients but there are other times when we must hold challenging conversations. Our ability to exchange ideas, voice our perspective and understand our client’s viewpoint all tie back to communication. This course helps participants understand the different methods of communication and how to make the most of each. Many times, it is not what you say but how you say it. Developing communication strategies will provide a great benefit for partners and staff and in turn, will help strengthen relationships with clients.

Learning objectives

By the end of the session participants will be able to:

  • Understand what communication is and how it impacts client relationships
  • Appreciate verbal, paraverbal and nonverbal communication
  • Develop techniques to strengthen your message
  • Identify barriers to communication and how to overcome them
  • Use the STAR method to prepare for client discussions
  • Listen actively and effectively
  • Strengthen listening skills

    • Instructor(s)

    Kirsten Albo

    FCPA, FCA, ICD.D, President of ASK KSA Consulting Inc.

    Kirsten has over 30 years of experience in public practice and uses her knowledge and expertise to provide practical solutions to help firms meet the requirements of being in public practice.

    Kirsten gained her experience in public practice as an assurance partner at PricewaterhouseCoopers LLP. She was the partner on many public and private companies operating in a variety of industries. Her clients included Air Canada, Northwest Company and Winpak. Kirsten has a strong technical background and the ability to deal with complex matters. It is this experience she now brings to her clients.

    She has in-depth technical knowledge as she has faced extensive assurance and accounting issues. There are very few issues she has not encountered. And, having been subject to many internal and external file inspections she knows the challenges SMPs can encounter and appreciates where they can save time without sacrificing quality. When resolving issues, Kirsten is known for her practical approach and ability to provide useful advice. She is a good sounding board and helps practitioners address risk and make practical business decisions.