1. Presentation

    2. Recording

About this course

  • $136.00
  • 1.5 CPD hours
  • October 18, 2023

Course description

Practitioners constantly encounter issues, making structured problem-solving essential for saving precious time and achieving effectiveness.

The six-step approach outlined in this course provides a robust framework that guides practitioners from issue identification to comprehensive resolution and streamlines the researching and resolving issue process.

Participants will gain a deep understanding of how to define issues, determine their underlying causes, gather pertinent information, evaluate alternative solutions, and communicate effectively with stakeholders. Furthermore, they will develop the skills necessary to meet documentation requirements that demonstrate the use of professional judgement and professional skepticism.

The course combines theory with practical exercises and real-life case studies to instill a grasp of the problem-solving process. By the end of this session, participants will be empowered with the knowledge and tools required to tackle issues head-on, bolstering their expertise and building trust with their clients.

Learning objectives

By the end of the course, participants will be able to:

  • Develop a structured six-step approach to resolving and researching issues
  • Appreciate the importance of defining an issue and determining the underlying cause
  • Formulate key questions to ask in problem-solving
  • Recognize various sources of information to collect for issue resolution
  • Identify alternative solutions
  • Develop a process to analyze solutions and weigh them against established criteria
  • Establish a process to communicate with clients
  • Create an outline for to meet documentation requirements

    • Instructor(s)

    Kirsten Albo

    FCPA, FCA, ICD.D, President of ASK KSA Consulting Inc.

    Kirsten has over 30 years of experience in public practice and uses her knowledge and expertise to provide practical solutions to help firms meet the requirements of being in public practice.

    Kirsten gained her experience in public practice as an assurance partner at PricewaterhouseCoopers LLP. She was the partner on many public and private companies operating in a variety of industries. Her clients included Air Canada, Northwest Company and Winpak. Kirsten has a strong technical background and the ability to deal with complex matters. It is this experience she now brings to her clients.

    She has in-depth technical knowledge as she has faced extensive assurance and accounting issues. There are very few issues she has not encountered. And, having been subject to many internal and external file inspections she knows the challenges SMPs can encounter and appreciates where they can save time without sacrificing quality. When resolving issues, Kirsten is known for her practical approach and ability to provide useful advice. She is a good sounding board and helps practitioners address risk and make practical business decisions.