Course content

    1. Presentation

    2. Handout

    3. Recording

About this course

  • $39.00
  • 1 CPD hour
  • June 23, 2022

Course Description

In this program, we will cover important topics relating to email communication. These topics include tone, formality, email length, response time, subject lines, copying, and using pleasantries, such as, “I hope all is well.”

Upon completion of the program, you will establish a reputation for sending user-friendly emails, which will cause readers to open your messages quickly rather than put them off.

The format of this program will be an interactive webinar. You will be encouraged to ask questions and share your opinions about email communication. In addition to the topics above, participants in the past have asked about matters such as:
  • out-of-office messages;
  • greetings and sign-offs;
  • acronyms and abbreviations;
  • USING ALL CAPS;
  • following up; and
  • sending calendar invitations.


Key Takeaways:

After attending this program, you will be able to:

  • conceptualize how your reader would like your email to appear;
  • develop a writing style that is both professional and courteous;
  • obey the etiquette of email communication; and
  • increase the percentage of your emails that receive a reply.

Instructor(s)

Ryan Standil

Ryan Standil leads seminars about effective written communication. He is a regular speaker at accounting firms, law firms, corporations, and governmental agencies.

Ryan attended Western University, in Canada, where he graduated from the Ivey Business School and the Faculty of Law. After graduating, Ryan worked at a law firm in Toronto, focusing on corporate and commercial matters.

Today Ryan owns and operates a seminar company, called Write To Excite.

Ryan’s mission is to help professionals grow their income by improving their writing.

Ryan is a frequent contributor to the leading newspaper in Canada, The Globe and Mail. Unsurprisingly, his columns can be described as “writing about writing”.

Ryan’s training leaves participants with practical tips that they can apply right away.